Refund & Return Policy
Effective Date: August 5, 2026
At Tokmazon, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.
Returns
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You may request a return within 30 days of receiving your order.
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Items must be unused, in their original condition, and in the original packaging.
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Certain items, such as personalized products, gift cards, and final sale items, are not eligible for return unless they arrive damaged or defective.
Return Process
To initiate a return, please contact our customer support team with your order number and the reason for your return.
Once your request is approved, you will receive instructions on how to return the item.
Refunds
After we receive and inspect your returned item, we will notify you of the status of your refund.
If approved, your refund will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.
Exchanges
We replace items only if they are defective, damaged, or incorrect. If you need an exchange, please contact us within 7 days of receiving your order.
Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery. Include your order number and clear photos of the item so we can resolve the issue promptly.
Non-Refundable Items
The following items are generally not eligible for refunds:
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Gift cards
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Personalized or custom-made products
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Final sale or clearance items
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Products that have been used, damaged by the customer, or returned without original packaging
Return Shipping
If the return is due to our error (such as a defective, damaged, or incorrect item), we will cover the return shipping costs.
For all other approved returns, the customer is responsible for return shipping costs unless otherwise stated.
Contact Us
If you have any questions regarding our Refund & Return Policy, please contact us:
Tokmazon
Email: barrazaoscar10@aol.com